This Returns & Refund Policy (“Policy”) applies to all purchases made through our store. By placing an order, you agree to the terms outlined below
📦 Physical Goods
We accept returns only for physical products that are damaged during transit. To qualify for a return or refund, the following conditions must be met:
- Notification Period: You must notify us of the damage within seven (7) calendar days of receiving the product.
- Proof of Damage: You must submit photographic evidence clearly showing:
- The damaged product
- The original shipping packaging as it arrived
- Return Authorization: All returns must be pre-approved by us. Unauthorized returns will not be accepted.
- Return Shipping: The buyer is responsible for return shipping costs. A valid tracking number must be provided. We are not liable for lost or untracked return shipments.
- Inspection & Determination: Upon receipt of the returned item, we will inspect the product. If the damage is verified to be caused by shipping, we will issue a refund or replacement at our discretion. If the damage is determined to be unrelated to shipping, no refund or replacement will be issued.
- Exceptions: We reserve the right, at our sole discretion, to approve returns or refunds for physical goods outside the conditions stated above on a case-by-case basis.
💻 Digital Goods
All digital products, including downloadable files and virtual assets, are non-returnable and non-refundable. By purchasing digital goods, you acknowledge and accept that all sales are final, recognizing the inherent nature of these products. It is important to understand that once a digital product is purchased and downloaded, it cannot be returned or exchanged as physical goods can. This policy helps to maintain the integrity and value of the digital marketplace. All digital goods come with a reseller license for the produced product, granting you certain rights and permissions to utilize the product in your own business or projects, but selling or distributing the files is strictly prohibited. Engaging in such activities may result in legal consequences and undermines the protections in place for creators. Therefore, we encourage you to use these digital products responsibly and creatively within the bounds of the provided licensing agreement.
🏷️ Clearance, Sale Items, Custom Work
Products marked as Clearance or Sale are sold as-is and are not eligible for return, refund, or exchange under any circumstances, which means customers should carefully consider their purchases before committing. Custom Work, such as engravings or 3D printing services, is also non-refundable and requires payment upfront before any work is initiated, ensuring that we can dedicate the necessary resources and time to each unique project. We do our best to make sure every order is perfect, and we take pride in our craftsmanship and attention to detail; however, we understand that sometimes miscommunications or unforeseen issues can arise, leading to a less than satisfactory experience. We encourage our customers to reach out to us with any questions or concerns they may have, as we are here to assist and provide clarity on our policies and services.
Limitation of Liability
We are not responsible for delays, damages, or losses caused by third-party shipping carriers, as these factors are beyond our control and can occur due to various reasons such as extreme weather conditions, logistical issues, or handling errors. Our liability is strictly limited to the value of the product purchased, which encompasses the cost of the item alone, and this limitation of liability is subject to the terms outlined above. Customers are encouraged to review the shipping policies and to consider purchasing shipping insurance for added protection against unforeseen circumstances during transit.